Support

rahaDSL provides on site support in case the complaint cannot be solved online. As the DSL technology is a plug and play technology most of the complaints are resolved over telephone.

On site support is provided with a charge of TZS 24,000.00 per visit.

Before you call

In order to avoid delay and to enjoy internet surfing please do follow the following instructions before you call us.

• Make sure your phone line is working.
• Make sure your CPE (DSL MODEM) is plugged in properly and powered.
• Check the DSL light (on the front panel) to be ON and steady, if the light is
  flashing switch off the modem for 5 minutes and turn it ON; wait for another 2 minutes for DSL light to be steady and then try to check if internet is working. Still you face problem please call 2865555.
• If you are using a LAN device (HUB, Router, Switch) restart the device and check for internet connection.

After the above procedures and still you are offline please call our support desk on 2865555