Terms & Conditions

All Raha.com services are governed by our AUP.To read our AUP, please click here

For additional terms and conditions for RahaDSL service, see below:

General

1. Subject to the acceptance of the application and technical feasibility, rahaDSL will endeavor to provide the Broadband Service as soon as possible.

2. A Demand note will be issued to the customer for depositing the charges payable as per tariff plan selected for enabling the customer to pay the same before commencement of service.

3. The contract with rahaDSL for provision of Broadband Service will be for a minimum period from the date of commencement (depending upon the plan chosen) in accordance with the tariff plan opted.

4. The data rates shown as down stream or up stream are applicable only to last mile. However, rahaDSL shall not be responsible for less download speed or upload data rates caused by the accessed website status or the international gateway or the media.

5. Customers are free to choose their own modem from out of type approved models.

6. All IP addresses will be dynamic.

7. The Broadband connection will be withdrawn in case the customer surrenders TTCL telephone line.

8. Shifting of Broadband connections is subject to the technical feasibility and would be done on payment of applicable shifting charges.

9. The subscriber is required to fully comply with the provisions contained in the TTCL Telegraph Act and any amendments or replacements made thereto from time to time.

10. Validity: is the amount of time per package.

11. Line/Account: The medium used to deliver services (i.e. your data phone line).

12. All Lines/Accounts that are in-active (no data usage) for a period of 60 days or above will be automatically disconnected regardless of your package validity.

Other Conditions

1. Billing for the service will be in advance.

2. No migration is allowed to a lower tariff plan till the expiry of the committed period.

Right to Terminate Services

1. reserves the right to disconnect the service to any customer in case there is sufficient evidence of the customer intentionally or unintentionally using the service in the manner which would adversely impact rahaDSL or rahaDSL 's network.

2. The customer shall be responsible for using the service only for legal and appropriate purposes.

3. rahaDSL reserves the right to terminate the services in the event of non-payment of bills issued by rahaDSL in accordance with the tariff plans opted by the customer and the extent of usage or any default on the part of the customers.

Disclaimer

1. rahaDSL will exercise all reasonable care in providing its services, but it is not responsible for interruption in service due to power failures, equipment malfunctions, or acts of natural calamity.

2. rahaDSL is not responsible for subscriber's computer hardware and software or areas of the Internet not under its control. rahaDSL does not warrant privacy, security or efficiency of the Internet.

3. rahaDSL is not responsible for actions taken by its customers or others as a result of its services.

4. rahaDSL is not responsible for material any person (including household members of the subscriber) may receive or transmit via the Internet, or for anything bought or sold via the Internet, or for any other result of an action taken by anyone using its service.

INDEMNIFICATION:

Upon a request by us, you agree to defend, indemnify, and hold harmless us and other affiliated companies, and our respective employees, contractors, officers, directors, and agents from all liabilities, claims, and expenses, including attorney's fees that arise from your use or misuse of rahaDSL services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in whichever event you will cooperate with us in asserting any available defenses.